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If you are experiencing difficulties with the Discover Office 2000 or Office 2003 product, please check the following:

1: Macromedia Flash plugin. Make sure this is installed.

2: Be sure to use Microsoft Explorer or Netscape Navigator as your Browser. AOL and other browsers are not supported and may not display the content properly.

3: Disable any Popup Blockers you have running.

4: If you are using Internet Explorer, and get the below security message, simply follow the onscreen browser instructions to allow content to be viewed.

5. If HTML source code appears after inserting the DiscoverWare CD-ROM for installation.
After inserting the DiscoverWare CD-ROM into your CD-ROM drive if HTML code appears, you may have an HTML text editor installed on your computer. This text editor is intercepting the DiscoverWare HTML files on the DiscoverWare CD during the installation process and displaying the HTML code instead of launching your web browser to start the DiscoverWare training. Either disable the text editor from opening all HTML files or manually load the appropriate DiscoverWare HTML file.

To manually install DiscoverWare:

For Internet Explorer:
1. Open Internet Explorer.
2. Go to the ''file' menu and choose 'open'.
3. Click the 'browse ' button.
4. Double click 'my computer'.
5. Double click your CD/DVD ROM drive where your DiscoverWare CD-ROM is located.
6. Double click the 'license.htm' file.
The license page will now load. Follow the on screen directions.

For Netscape and FireFox:
1. Open Netscape.
2. Go to the ' file ' menu and choose 'open file''.
3. Click the 'browse " button.
4. Double click 'my computer'.
5. Double click your CD/DVD ROM drive where your DiscoverWare CD-ROM is located.
6. Double click the 'license.htm' file
The license page will now load. Follow the on screen directions.

For further help, please click on the appropriate Office suite for help or email tech support.

Office 2000

Office 2003

Office 2003 help

Installation Instructions

Technology Requirements

Flash Player Troubleshooting

General Troubleshooting

Installation Instructions

1. Start Windows
2. Insert the DiscoverWare CD-ROM into your CD-ROM drive
3. The DiscoverWare Installation program starts automatically
4. The Web Browser will launch and display the License Agreement
5. Follow the on-screen instructions

If the Installation program does not start automatically and you are running Windows XP, 9X, ME, NT 4 or 2000:

1. Insert the DiscoverWare CD-ROM into your CD-ROM drive
2. Right click the “My Computer” icon and choose “Explore”
3. Select the DiscoverWare CD that is in the CD-ROM drive.
4. Double click the “License.htm” file
5. The Web Browser will launch and display the License Agreement
6. Follow the on-screen instructions

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Technology Requirements

— PC with Pentium processor
— Windows 9x, ME, NT, 2000, or XP
— 800 X 600 resolution
— 16-bit color
— Microsoft Internet Explorer 5 or later OR
— Netscape 4.x or 7.x
— Flash Player (plug-in) version 5 or later
— Sound card and speakers or headphones

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Flash Player Troubleshooting

Downloading and Installing the Flash Player

To download and install the Flash Player according to your operating system and browser, go to the Macromedia Flash Player Download Center

If you do not have an Internet connection, please click here to install the Flash Player.

Testing the Flash Player

To test your Macromedia Flash Player installation , go to the Macromedia Web Players page.

Flash Player Troubleshooting

A version of the Macromedia Flash Player is pre-installed with most popular Internet browsers. Sometimes, problems with a Flash Player that's already installed can prevent your upgrading to the latest player. You can resolve almost all difficulties by taking the following steps:

1. Check the system requirements to ensure your configuration is supported.

2. Make sure you have the latest version of your Internet browser. Installing a new browser can often repair issues with browser installations, and newer browsers may also offer improved security. Note that for Netscape users, Macromedia recommends updating to at least version 6.2 or higher. Though Netscape 4.x is supported, Netscape 6.1 and 6.0 are not supported.

3. Download the desired browser installer to your desktop, but don't run the installer yet.

4. Uninstall Flash Player

5. Restart your computer.

6. If you downloaded an installer for your Web browser in Step 1, run that installer now and follow its instructions. Restart again if prompted.

7. Finally, download and install the Flash Player from the Macromedia Flash Player Download Center .

Macromedia Flash Support Center

If you require additional assistance for the Macromedia Flash Player, please go to the Macromedia Flash Support Center.

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General Troubleshooting

No Sound

If you don't hear the audio portion of the product and you have properly installed the sound card drivers, do one of the following:

1. Click the 'Volume' icon in your taskbar tray and use the slider to adjust the volume. Also ensure that the 'Mute' check box is not selected.

2. Or, double-click the 'Volume' icon in your taskbar tray and check the volume level of the 'Wave' setting in the 'Volume Control' panel.

Video Display Drivers

Video performance depends on the right combination of video card and video display driver. Therefore, you should ensure that you are using the latest driver, as recommended by your video card's manufacturer.

To install or update a video driver (Windows 95, 98, ME, 2000):

— In the Control Panel, double-click 'Display', to display the 'Display Properties' dialog box.
— Select the 'Settings' tab.
— Click the 'Advanced' button.
— Select the 'Adapter' tab.
— Click the 'Change' button.
— Follow the instructions in the 'Update Device Driver Wizard'.

To install or update a video driver (Windows XP):

— In the Control Panel, choose 'Appearance and Themes'.
— Choose 'Display', to display the 'Display Properties' dialog box.
— Select the 'Settings' tab.
— Click the 'Advanced' button.
— Click the 'Adapter' tab, then click 'Properties'
— Select the 'Driver' tab, then click 'Update Driver'.
— Follow the instructions in the 'Hardware Update Wizard'.

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Office 2000 help