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support - blueskies

INSTALLING DISCOVERWARE

Installing DiscoverWare is easy! Just insert the DiscoverWare CD in your CD-ROM drive. The Windows AutoPlay feature will automatically start DiscoverWare.

If DiscoverWare does not start automatically, you can also start the product manually:

1. With the DiscoverWare CD in your CD-ROM drive, open My Computer and double-click your CD-ROM drive.
2. Launch the appropriate setup program as follows:
• If you are using the Discover Office XP (Proficient) CD, double-click 'setup-doxp.exe'
• If you are using the Discover Office XP (Expert) CD, double-click 'setup-doxe.exe'
• If your CD contains a single title, double-click 'setup.exe'
• If your CD contains multiple titles, double-click 'install.exe'
3. Follow the instructions onscreen, to install DiscoverWare to your hard drive.

STARTING DISCOVERWARE

Once a product is installed, you can start DiscoverWare in one of two ways:

• Click the 'Start' button and select the product from the 'Programs' menu.
• Or, double-click the DiscoverWare icon on your desktop.

REMOVING DISCOVERWARE

To remove a DiscoverWare product, you need to run its 'uninstall' program. To do this:

1. Open the Control Panel.
2. Double-click 'Add/Remove Programs'.
3. Select the DiscoverWare product you want to remove.
4. Click 'Add/Remove' (Windows 95, 98, ME, 2000) or 'Change/Remove' (Windows XP).

MINIMUM SYSTEM REQUIREMENTS

DiscoverWare products have the following minimum system requirements

• Pentium processor or higher
• Windows 95 or higher*, or Windows NT 4 or higher
• RAM - according to operating system requirements
• 40MB of available hard drive space for each DiscoverWare title
• 800 X 600 system resolution
• 16 bit color depth (thousands of colors) or higher
• CD-ROM drive
• Sound card and speakers (or headphones)

* DiscoverWare recommends avoiding running its products on Windows 98

 

OPTIMIZING YOUR SYSTEM

To optimize your system for maximum performance (Windows 95, 98, ME, 2000):

1. Open the 'Control Panel'.
2. Double-click 'System'.
3. Click the 'Performance' tab, to display the 'Advanced' settings
4. If you have an accelerator card, choose 'Graphics'. Make sure 'Hardware acceleration' is set to 'Full', then click 'OK'.
5. Click 'OK', to close the 'System Properties' dialog box.

To optimize your system for maximum performance (Windows XP):

1. In the 'Control Panel', choose 'Performance and Maintenance'.
2. Choose 'System'.
3. In the 'System Properties' dialog box, click the 'Advanced' tab.
4. In the 'Performance' area, click the 'Settings' button.
5. On the 'Visual Effects' tab, select 'Adjust for best performance'.
6. Click 'OK'.

To adjust your screen resolution and color settings (Windows 95, 98, ME, 2000):

1. In the Control Panel, double-click 'Display', then click the 'Settings'
tab.
2. In the 'Colors' area, select 'High Color (16 bit)' or higher.
3. Set the 'Screen area' to '800 x 600 pixels' or higher.

To adjust your screen resolution and color settings (Windows XP):

1. In the Control Panel, choose 'Appearance and Themes'.
2. Choose 'Display', then click the 'Settings' tab.
3. In the 'Color quality' area, select 'High Color (16 bit)' or higher.
4. Set the 'Screen resolution' to '800 x 600 pixels' or higher.

TROUBLESHOOTING TIPS

WINDOWS 98

This DiscoverWare product is built using Macromedia Flash, which has known issues running on the Microsoft Windows 98 platform. If you are running Windows 98 and encounter problems using DiscoverWare, please make sure that you have Service Release 2 of Windows 98 installed, and that your video display drivers are up to date and appropriate to your video card. If problems persist, we recommend that you install DiscoverWare on a system running Windows 95, ME, 2000, NT or XP.

NO SOUND

If you don't hear the audio portion of the product and you have properly installed the sound card drivers, do one of the following:

• Click the 'Volume' icon in your taskbar tray and use the slider to adjust the volume. Also ensure that the 'Mute' check box is not selected.
• Or, double-click the 'Volume' icon in your taskbar tray and check the volume level of the 'Wave' setting in the 'Volume Control' panel.

VIDEO DISPLAY DRIVERS

Video performance depends on the right combination of video card and video display driver. Therefore, you should ensure that you are using the latest driver, as recommended by your video card's manufacturer.

To install or update a video driver (Windows 95, 98, ME, 2000):

1. In the Control Panel, double-click 'Display', to display the 'Display Properties' dialog box.
2. Select the 'Settings' tab.
3. Click the 'Advanced' button.
4. Select the 'Adapter' tab.
5. Click the 'Change' button.
6. Follow the instructions in the 'Update Device Driver Wizard'.

To install or update a video driver (Windows XP):

1. In the Control Panel, choose 'Appearance and Themes'.
2. Choose 'Display', to display the 'Display Properties' dialog box.
3. Select the 'Settings' tab.
4. Click the 'Advanced' button.
5. Click the 'Adapter' tab, then click 'Properties'
6. Select the 'Driver' tab, then click 'Update Driver'.
7. Follow the instructions in the 'Hardware Update Wizard'.

 

Browser playback

Technology Requirements

• PC with Pentium processor
• Windows 9x, ME, NT, 2000, or XP
• 800 X 600 resolution
• 16-bit color
• Broadband access to an Intranet server
• Microsoft Internet Explorer 5 or later OR
• Netscape 4.x or 7.x
• Flash Player (plug-in) version 5 or later
• Sound card and speakers or headphones

Note: DiscoverWare Intranet titles have been tested on several operating systems and browsers. However, at this time, the only supported platforms are Windows 98 with Internet Explorer 5.5, or Windows XP running Internet Explorer 5.5 or 6, or Netscape 7.0

 

Flash Player Troubleshooting

Downloading and Installing the Flash Player

To download and install the Flash Player according to your operating system and browser, go to the Macromedia Flash Player Download centre.

 

Testing the Flash Player

To test your Macromedia Flash Player installation , go to the Macromedia Web Players page.

 

Flash Player Troubleshooting

A version of the Macromedia Flash Player is pre-installed with most popular Internet browsers. Sometimes, problems with a Flash Player that's already installed can prevent your upgrading to the latest player. You can resolve almost all difficulties by taking the following steps:

1. Check the system requirements to ensure your configuration is supported.
2. Make sure you have the latest version of your Internet browser. Installing a new browser can often repair issues with browser installations, and newer browsers may also offer improved security. Note that for Netscape users, Macromedia recommends updating to at least version 6.2 or higher. Though Netscape 4.x is supported, Netscape 6.1 and 6.0 are not supported.
3. Download the desired browser installer to your desktop, but don't run the installer yet.
4. Uninstall Flash Player
5. Restart your computer.
6. If you downloaded an installer for your Web browser in Step 1, run that installer now and follow its instructions. Restart again if prompted.
7. Finally, download and install the Flash Player from the Macromedia Flash Player Download centre.

Deployment of Flash Player (plug-in)

ISPs, enterprises, and software developers can distribute the Macromedia Flash Player on intranets and fixed media. Learn more about the free Macromedia Flash distribution agreements for intranet and physical media distribution by going to the Macromedia Flash Player Licensing page.

 

Macromedia Flash Support centre

If you require additional assistance for the Macromedia Flash Player, please go to the Macromedia Flash Support centre.